FAQ

Getting started is a breeze. Simply locate and click the "Sign Up" button on our homepage. You'll be prompted to fill out a short registration form with some basic information. Once you've completed the form, you will need to verify your email address by clicking the link we send you. The moment your account is verified, you’ll automatically receive your spectacular welcome package of 50,000 Fun Cash + 5 Sweeps Cash, giving you instant access to our game library. The entire process takes just a few minutes, launching you directly into the action without any delay.

Understanding our two-currency system is key to enjoying Runewager Casino. Fun Cash (FC) is designed purely for entertainment. You can use it to play any of our games just for fun, learning the mechanics and enjoying the experience without any risk. FC has no monetary value and cannot be redeemed for prizes. On the other hand, Sweep Cash (SC) is used for promotional gameplay. You receive SC for free through various promotions, such as our welcome bonus, daily login rewards, or as a bonus when purchasing FC packages. Winnings from games played with SC can be redeemed for real prizes, subject to our terms and verification process.

Your welcome gift is credited to your account automatically! There are no codes to enter or hoops to jump through. As soon as you successfully register and verify your account, we will immediately deposit 50,000 Fun Cash and 5 Sweeps Cash into your balance. This bonus is our way of welcoming you to the community and giving you a substantial starting bankroll to check out the incredible games we have on offer from providers like Bgaming and Mancala Gaming. It’s the perfect way to begin your Runewager journey with a massive advantage.

As a modern sweepstakes casino, Runewager Casino moves beyond traditional no deposit bonus codes. Instead, we provide a constant stream of free promotions that automatically reward you for playing. You don't need to hunt for codes to get free currency. For instance, you receive our generous welcome package just for signing up. Furthermore, you can claim a Daily Bonus of 10,000 FC + 1 SC simply by logging into your account every 24 hours. We also feature exciting promotions like the hourly Sweep Cash Rain, which awards active players free SC throughout the day. These offers ensure your balance is always topped up without requiring any purchase.

If you wish to extend your playtime, you can purchase Fun Cash packages directly on our platform. When you buy a package of Fun Cash, you will often receive a complimentary amount of Sweep Cash as a free bonus. The process is secure and straightforward. Just navigate to the "Purchase" section, choose the package that suits you, and complete the transaction using trusted payment methods like Visa or MasterCard. All transactions are processed in USD. This is a great way to boost your FC balance for fun play while collecting extra SC for a chance to win redeemable prizes.

Wagering requirements, also known as rollover or playthrough, are conditions applied to some promotional offers. They specify the amount you must play through before you can redeem associated winnings. For example, some of our Purchase Bonuses come with a 12.5x rollover requirement on the purchase amount. This means if you made a purchase, you would need to play with the associated SC amount 12.5 times before any winnings from that SC can be redeemed for prizes. Our daily bonuses and initial welcome offer SC typically have a simple 1x playthrough, making it very easy to qualify for redemptions.

Absolutely. The Runewager Casino platform is fully optimized for a flawless mobile gaming experience. You can access our entire library of slots and other games directly through the web browser on your smartphone or tablet, whether it’s an iOS or Android device. There is no need to download a separate application from any app store. Our website automatically adjusts to your screen size, delivering crisp graphics, smooth gameplay, and full functionality, including account management, purchases, and customer support, all on the go.

We partner with innovative and respected software developers to ensure a high-quality gaming portfolio. Our games are powered by industry leaders like Bgaming (Softswiss) and Mancala Gaming. These partnerships allow us to offer a diverse collection of titles known for their engaging features, stunning graphics, and fair, reliable performance. From high-energy slots to classic casino-style games, our selection is curated to provide endless entertainment and fresh content, ensuring there is always something new and exciting to play.

Account verification, also known as the Know Your Customer (KYC) process, is a crucial security measure and a legal requirement for all legitimate sweepstakes platforms. We require this process before you can redeem any Sweep Cash for prizes. Verification confirms your identity and age, prevents fraud, and ensures that we are sending prizes to the correct person. To complete the process, you'll typically need to submit a copy of a government-issued photo ID and a recent proof of address. This one-time process protects both you and the platform, maintaining a secure and fair environment for all players.

If you encounter a technical glitch, such as a game freezing, the first and most effective solution is often to simply refresh the webpage. This resolves most minor interruptions. If the problem continues, clearing your browser's cache and cookies can also fix persistent issues. Should the problem not go away after trying these fixes, please contact our customer support team immediately. Our Live Chat feature offers the fastest way to get help, allowing our agents to troubleshoot the issue with you in real time and get you back to your game as quickly as possible.

We are deeply committed to providing a safe and responsible gaming environment. We believe that playing should always be a fun and controlled activity. To support this, we offer several tools to help you manage your play. You can set limits on your purchases, take a temporary cool-off period, or opt for self-exclusion if you feel you need a longer break. Our responsible gaming page contains resources and contact information for professional organizations that can provide further assistance. We encourage all players to play within their means and to use these tools to ensure their experience remains positive.

Our player support team is here to assist you with any questions or concerns. For immediate, real-time assistance, our Live Chat service is the best option. You can access it directly from our website during operating hours. For less urgent inquiries or if you need to provide documents, you can reach us via email at support@runewager.com. Our team is trained to handle all types of queries, from bonus questions to technical support, and is dedicated to providing prompt and helpful responses.