Support

At Runewager Casino, customer care is built around speed and clarity. Our support team is available 24/7 so you won’t be left waiting when an account, payout, or gameplay question comes up. Whether you prefer a quick chat, a detailed email, or a phone callback, we tailor the response to what gets you back to the games or your issue resolved fastest.

Chat first: instant, human answers

Live chat is the fastest route for most questions — expect a reply within minutes during peak times and typically under 1–3 minutes off-peak. Our agents handle account access, token balances (Fun Cash and Sweep Cash), promotion queries, and real-time troubleshooting for games powered by partners like BGaming (Softswiss) and Mancala Gaming. Use chat for time-sensitive matters like pending transactions or session problems.

Email for full details and records

Prefer a written trail? Email support@runewager.com and you’ll receive a thorough response, usually within 12–24 hours. Email is best for complex requests that require verification — identity checks, payout documentation, or disputes involving deposits made with MasterCard or Visa. Include transaction IDs, screenshots, and a clear description to speed up resolution.

Phone help and callback requests

If you’d rather speak directly to a team member, request a callback via live chat or email and we’ll arrange a phone response. Phone callbacks are scheduled to fit your time zone and are ideal when voice guidance makes verification or step-by-step troubleshooting faster. For urgent withdrawal or security concerns, ask chat to flag your case for expedited handling.

Self-service that actually works

Before contacting support you might find an immediate answer in our Help Center and FAQ sections—clear guides on account setup, promotions like the Welcome Bonus, daily rewards, and how Sweep Cash redemption works. We keep step-by-step walkthroughs for deposits in USD, card issues, and common gameplay errors so you can resolve straightforward problems without waiting.

How we solve issues — quick, transparent, human

Our team focuses on resolving matters the first time. Expect direct explanations of any hold or verification step, realistic timelines for payouts, and practical next steps if a third-party provider needs to be involved. To help us help you faster, provide your account email, any relevant transaction ID, and screenshots when possible. We’ll confirm receipt, give you a target response window, and follow up until everything is settled.

Friendly, professional support you can trust

We treat every message seriously and keep interactions personal and respectful. Whether it’s a question about promotions, account settings, or a technical hiccup mid-session, our staff combines platform knowledge with clear, actionable answers. If something requires escalation, you’ll be told what’s happening and when to expect the next update.

Need help right now? Use our live chat for immediate assistance or send a detailed message to support@runewager.com. You can also use the contact form on the support page if you prefer a written request.

We’re here to make sure your experience runs smoothly — quick responses, helpful guidance, and real people who follow through until the issue is resolved.